Management

Curated list of actionable guides and
articles on the topic of Management
and Business Strategy

Customer service practices to enhance customer experience

If you’ve been in business for more than a couple of hours, you must have realised by now that Customers are a strategic, essential, vital part of any business. They tend to have the power to fire anyone in the company, from customer service…

The Balanced Scorecard: An Effective Strategy Tool for Corporate Success

In 1992, the Harvard Business Review published an article written by two great researchers of the science of management: Robert Kaplan and David Norton. Over the previous years, their activity had been heavily focused on studying the most successful…

Can Outsourcing be a Strategic Move?

In many industrial environments, outsourcing policies are still looked at with extreme caution, as they were merely one of the possible solutions when it comes to getting something done externally, and often times they are considered to be a very…

Cash Flow: a Practical Introduction for Small Companies and Entrepreneurs

When it comes to keeping afloat and sustain a small company or a small business, nothing is ever quite as powerful as cash flow.In order to give a proper and economically correct definition of cash flow, we can say that:cash flow is the one element…

No SnowFlakes Allowed: How To Succeed at Customer Service Without Fearing It

Customer service is definitely a hard task and often times it’s very unpredictable in industries of any type and size.If we break down the name, we obtain:Customer, which is of course a very well known subject around the business world;Service, which…

How to choose the best ERP for your company: the features that really matter

Even though ERP clearly stands for Enterprise Resources Planning, most of the companies tend to get a little too carried away with the primary aim of their ERP system. And when we say carried away… we mean it.It's not rare to find implementations of…