Acknowledge and still smile: how team leaders do not get disappointed

For some random luck of the universe, being a team leader is rewarding and satisfactory enough for team leaders to overlook any downside of the role, the major one being called disappointment. When it comes to not only managing a group of people, but also being responsible for it, some kind of disappointment is almost a given, as the imperfection of humanity is constantly served on a silver plate for the leader to put up with (or to smile at, depending on the approach).

Here's a list of imperfections swiftly brought to the table from time to time:

  • Disengagement Wouldn't it be perfect if any member of the group was always on the same high level of engagement of their coworkers? It sure would be. Yet we human beings tend to be quite volatile under this perspective, especially if we haven't learned yet how to properly put up with our own _mess.

  • Anger/Frustration Of course, when something goes wrong, why bothering being mature adults and rationally solve the issue when we can first and foremost frown and accuse everyone else in the room?

  • I'd told you Many people find it invigorating to play the Oracle upon someone else mistake. Glorious moments in a scattered life.

  • Bureaucracy Endless meetings to go through a process and then wait for the boss of the boss of the boss of the boss approval? Grab a coffee, please, while we all wait for the world to update on the concept of adhocracy.

  • Office Gossip Reminiscence of high-school glory that gets in the way when it all comes down to being excellent team members.

Team leaders, on their side, they're not only very good at understanding their own imperfections, but they're also great at acknowledging other people's and minimise them for the sake of the whole team. Secretly, sometimes even unconsciously, they follow a sneaky rule:

Direct the orchestra even through false notes.

The orchestra principle in Leadership

A team is in fact like an orchestra: it's made of different subjects, everyone with a special talent and a particular weak point, and it needs a director that can push it to play the best music it's capable of. And when something naturally clashes, the great leader is the one who can acknowledge it lightheartedly and move on from there, leading everyone forward, knowing that the best way to avoid disappointment is to smile at it, while committing to propel a humanly imperfect team to the highest achievements.


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